Privacy Policy

1. Effective Date

The Privacy Policy for Homekind Inc. and its associated brands (CleaningPros, HomekindCare, CleanNextWeek, HomekindCareBusiness and collectively referred to as “Homekind”, “we”, “us”, or “our”). This privacy document is effective as of December 10, 2022.

2. Introduction

This privacy notice is for customer personal information will be collected and used by Homekind Inc (homekindcare.ca) and associated brands (HomekindCare, CleaningPros, CleanNextWeek) hereinafter referred to as ‘HomekindCare’, ‘CleaningPros’, ‘CleanNextWeek’ and when we need to share some of your personal information with any third-party managing platforms for the purpose of providing our service effectively (Booking Koala, GCP, AWS, Twilio, Stripe and others), and we may also share your information with relevant authorities if required to do so by law.

3. How We Collect Personal Information

We may collect the following categories of information about you from you directly, from the service activities we perform for you, or from your visits to our website. Personal information is collected across the following Homekind brands:

• Homekind Inc. — homekindcare.ca
• Homekind House Cleaning — cleaningpros.ca
• CleanNextWeek — cleannextweek.ca
• HomekindCare Business — homekindcarebusiness.ca

4. How We Use Your Personal Information

We use the personal information we hold about you in the following ways:

• To provide you with the service(s) you have requested.
• To provide notifications and reminders related to a service.
• To provide communications related to your service or account with us.
• For internal record keeping and administrative purposes.
• For security and fraud prevention purposes.
• For analytics and to improve our website and services.
• To contact you in connection with your service.
• To respond to and resolve any complaints from you.
• To give you information about our products, services and special offers (you can opt-out at any time).
• To provide communications through mail, phone, or email.

5. Email

By using our services you consent to receiving marketing emails from us. You may opt-out of these emails at any time by clicking unsubscribe or contacting us at team@cleaningpros.ca.

6. Children's Privacy Protection

As a provider of domestic services we do not target any of our websites at people under the age of 16. We also do not knowingly collect any personal information from anyone under the age of 16 without parental consent. If you believe that your child may have provided us with personal information, please contact us at team@cleaningpros.ca and we will delete it.

7. How We Share Personal Information

There are circumstances when we will share your personal information with our third-party service providers, who process it on our behalf. These include:

• Our booking and customer management platform, Booking Koala
• Our cloud infrastructure providers (GCP, AWS)
• Our communications service provider, Twilio
• Our payment processor, Stripe
• Other service providers that help us deliver our services

We ensure that all third-party providers who receive your personal information are bound by appropriate data protection obligations.

8. Personal Information We Collect

When you visit our website or use our services, we may collect the following information:

• Name
• Phone number
• Email address
• Service address
• Payment information (processed securely by Stripe)
• Service preferences and history
• Device and browsing data when you visit our website

9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. Accessing Your Personal Information

You can request access to the personal information we hold about you at any time. If you would like to receive a copy of the personal information we hold about you, or if you believe any of the information we hold is inaccurate, please contact us at:

Or email us at: team@cleaningpros.ca

11. Modification & Updates To This Privacy Policy

We reserve the right to change and update this privacy policy at any time. Any changes or updates will become effective upon posting. If you continue to use our services after those changes become effective, you agree to the revised privacy policy. For all other questions regarding this Privacy Policy, please contact us at team@cleaningpros.ca.