Questions? We Gotcha.

Thank you for asking! It’s very important to ask this question of any service company that may be doing work in and around your home. To answer your question: yes, we are fully bonded and insured. We actually carry double the recommended coverage for your peace of mind and ours.

Yes! We love pets and our eco-friendly products are safe for your furry family members.

If your clean ends up taking less time than we quoted, we will decrease your bill — you only pay for the time we worked.

No. Each Pro-Cleaner arrives fully equipped with professional grade tools, supplies and eco-friendly cleaning products.

Never. We want our customers to want to use us. You never sign a contract and you never pre-pay.

We are unable to provide service to homes where smoking occurs indoors due to health and safety concerns for our team members.

We currently serve Edmonton, Calgary, Red Deer, Saskatoon, Regina, Winnipeg, and Kelowna.

The size of the team depends on the size of your home and the scope of the clean. Most appointments are handled by a team of two Pro-Cleaners.

For safety reasons we do not clean exterior windows above the first floor, handle biohazards, or move heavy furniture. Anything else, just ask!

You are far from alone — most of our customers feel the same way before their first clean. Our Pro-Cleaners are professionals; they are here to help, not to judge.

Give us a clear list of what matters most to you. A short walkthrough on the first visit and honest feedback after are the best ways to make every clean better.

Ask whether the company is bonded and insured, whether their staff is background-checked, what supplies they bring, and whether they guarantee their work. We answer "yes" to all of the above.

You should expect a clear quote, friendly communication, and a written description of what is included. If a company is vague on any of those, keep looking.

Get a free, no-obligation quote in a couple of minutes online or over the phone. We will walk you through the rest from there.

Pick a company you trust and a service that fits your budget. We offer Quoted Cleans (we set the price) and Checklist Cleans (you set the budget) so you can pick whichever feels right.

Request a free quote online or give us a call at 1-866-526-2161. Once you accept the quote we will lock in your appointment.

A Quoted Clean is when you tell us what you want done and we give you a fixed price. If we finish faster than expected, the price drops.

A Checklist Clean is when you tell us your budget and give us a list of tasks. We work down your list until your budgeted time is up.

Yes. We will do our best to honour the time you request — the more notice you give us, the easier it is to lock in.

You can cancel any appointment with 3 business days’ notice at no charge. Cancellations inside that window may carry a small fee to cover the team’s time.

When an appointment is cancelled at the last minute we cannot easily fill that slot, and our Pro-Cleaners still need to be paid for the day. The policy keeps things fair for everyone.

Your budget determines how much time we spend in your home. We work top-to-bottom through your list and stop when your budgeted time is up.

Either works. Most customers prefer to be out so they can return to a finished home, but you are welcome to stay if you would rather.

You can let us in, leave a key in a lock box, give us a garage code, or use any other arrangement that you are comfortable with.

Completely normal. Our Pro-Cleaners are background-checked, bonded, insured and trained — you are in safe hands.

We confirm your arrival window the day before your clean. Most appointments start between 8 AM and 4 PM, Monday through Friday.

Give us a call or send us an email. We just ask for 3 business days’ notice so we can offer the slot to another customer.

Just let us know. As long as the change does not affect the budgeted time we can usually accommodate it on the spot.

We accept all major credit cards. Your card is kept on file securely and only charged after the clean is complete.

A cancellation fee may apply to cover the team’s time. The exact amount is in your confirmation email so there are no surprises.

Let us know within 24 hours and we will come back to make it right at no extra charge. That is our 200% Guarantee.

Your card is charged on the day of your clean, after the appointment is finished.